Frequently Asked Questions

Will my order ship in time for Christmas?

Our current processing time (as of 11/16/19) is 3-6 weeks due to the large volume of orders we are receiving. We will do our best to ship all orders possible before Christmas!

Why isn't my bulk discount working?

If you are ordering 3 or more "Wood Photo Print Ornaments" and you don't see the discount in your shopping cart. Please refresh your browser window. If your discount still doesn't appear, please contact us for further assistance!

Why isn't my coupon code working?

Coupon codes cannot be used in conjunction with other discounts or bulk pricing. For instance, coupons may not be used when purchasing "Wood Photo Print Ornaments" because they are already heavily discounted.

Why can't I upload my photo?

Reason #1: If you are receiving an error that states the minimum resolution is 600x600px, your photo is too small. Please upload a higher resolution image for printing.

Reason #2: If your photo will not upload or seems like it is taking too long to upload and does not complete, your file size may be too large. For "Wood Photo Print Ornaments" please reduce your image size to 1500x1500px for fast and easy upload while still maintaining the required resolution for optimum quality of printing.

Do you offer international shipping?

We do not offer international shipping at this time. HOWEVER, please check back after Christmas. We plan to offer international shipping as soon as possible.

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